At Viazzon, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return or refund within 30 days of receiving your order, provided that:

• The item is unused and in its original condition
• The product is in original packaging
• Proof of purchase (order confirmation or receipt) is available

2. Non-Returnable Items

The following items are not eligible for return:

• Used or damaged items (not due to our fault)
• Items returned without original packaging
• Clearance or final sale items (if applicable)

3. Refund Process

Once we receive and inspect your returned item:

• If approved, your refund will be processed within 5–7 business days
• Refunds will be issued to your original payment method
• You will be notified via email about the status of your refund

4. Exchanges

We only replace items if they are:

• Defective
• Damaged during shipping
• Incorrect item received

If you need an exchange, contact us with clear photos of the issue.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Shipping costs are non-refundable

6. Damaged or Wrong Items

If you receive a damaged or incorrect product:

• Contact us within 48 hours of delivery
• Provide photos or videos as proof
• We will offer a replacement or full refund

7. Order Cancellation

• Orders can be canceled within 12 hours of placing the order
• Once shipped, orders cannot be canceled

8. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your payment provider
• If the issue persists, contact us directly

9. Contact Us

For any return or refund requests, contact us:

Viazzon
1015 Denmark Rd, Union, MO 63084, USA
📞 +1 314-441-5826
📧 support@viazzon.com