At Viazzon, customer satisfaction is our top priority. We carefully inspect and package every order to ensure it reaches you in perfect condition. Please read our Refund & Returns Policy carefully before making a purchase.

Returns Eligibility

Due to the nature of perfumes and personal care products, we only accept returns under the following conditions:

  • The product is damaged, defective, or incorrect upon delivery
  • The product is unused, unopened, and in its original packaging
  • The return request is made within 7 days of receiving the order

For hygiene and safety reasons, used or opened perfumes are not eligible for return or refund.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Clear photos of the product
  • Photos of the original packaging
  • Order number

Our support team will review your request and arrange a replacement or refund if approved.

Refund Process

Once your return request is approved:

  • Refunds will be processed to the original payment method
  • Processing time may take 7–10 business days, depending on your payment provider
  • Shipping charges are non-refundable, unless the return is due to our error

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used perfumes
  • Products damaged due to misuse or mishandling
  • Items purchased during sale or promotional offers (unless defective)
  • Gift cards or free promotional items

Order Cancellation

  • Orders can be canceled before shipment only
  • Once an order has been dispatched, cancellation is not possible

Exchange Policy

Exchanges are only offered for damaged or incorrect items, subject to stock availability.

How to Request a Return or Refund

To initiate a return or refund, please contact us with your order details:

Email: support@viazzon.com
Website: https://viazzon.com

Our customer support team will guide you through the process urns.